Tech Care Basic (9x5 NBD)
Reliable support for non-critical workloads, offering business-hours phone consultation, software patches, and next-business-day onsite technician response.
Official HPE Warranty Extension
HPE Server & Storage Warranty Renewal Services in Dubai, UAE
Impact Tech supplies official HPE Pointnext Tech Care and Care Pack warranty renewals on order for ProLiant DL and ML servers across Dubai and the UAE. Supported by our Bur Dubai technical desk, our specialists validate serial numbers directly with HPE portals, delivering rapid renewal quotations for same-day turnaround.
Official HPE Pointnext Care Options
Protect your mission-critical compute and SAN storage workloads with genuine manufacturer service agreements and certified parts replacement.
Tech Care Essential (24x7)
Recommended enterprise SLA offering round-the-clock remote diagnosis and priority 4-hour onsite parts dispatch across Dubai, Abu Dhabi, and the Northern Emirates.
Tech Care Critical
Maximum protection for core financial and database infrastructure, featuring accelerated 6-hour call-to-repair hardware commitments and dedicated incident management.
Post-Warranty Care Packs
Extend the operational life of ProLiant Gen10 and Gen10 Plus servers beyond the factory 3-year warranty with 1-year or 2-year authorized renewal packages.
HPE MSA Storage Care
Specialized SAN storage maintenance covering dual active controllers, chassis electronics, Fibre Channel transceivers, and hot-plug enterprise disk arrays.
Multi-Node Contract Co-Terming
Unify staggered expiration dates across your complete server cluster into a single consolidated agreement, simplifying renewal planning and PO approvals.
HPE Care Pack Renewal Workflow
Fast, transparent entitlement verification and official registration for corporate IT and procurement teams.
1
Share Your Server or Storage Serial Number
Locate the 10-character serial number on your ProLiant pull-out label or iLO console. Send serials directly on WhatsApp or submit your asset inventory sheet.
2
HPE Portal Entitlement & Lifecycle Check
Our technical team queries the official HPE warranty database to confirm model configuration, base warranty expiration, and eligible Care Pack upgrade paths.
3
Select Preferred SLA & Coverage Duration
Choose between Tech Care Basic, Essential (4-hour onsite), or Critical coverage for 1, 2, 3, or 5-year terms, with clear UAE VAT commercial pricing.
4
Official Care Pack Registration Certificate
Upon purchase approval, the renewal contract is registered directly with Hewlett Packard Enterprise, updating your serial entitlement on the HPE Support Center.
Frequently Asked Questions
Answers to essential questions regarding HPE warranty renewals, service level agreements, and server serial tracking.
Where can I locate the serial number on my HPE ProLiant server?
The serial number is printed on the pull-out asset tag on the front bezel of your DL rack or ML tower server, and is also clearly visible in the HPE Integrated Lights-Out (iLO) web dashboard.
What is the difference between HPE Pointnext Tech Care Basic and Essential?
Tech Care Basic provides 9x5 next business day onsite hardware response. Tech Care Essential upgrades coverage to 24x7 continuous phone support with a 4-hour onsite response time for critical hardware incidents.
Can I renew Care Pack coverage after the original manufacturer warranty has expired?
Yes. HPE offers Post-Warranty Care Packs for equipment that has passed its standard warranty period, provided the hardware has not reached formal End-of-Service-Life (EOSL) status.
Does Impact Tech support warranty renewals for HPE MSA storage arrays?
Yes. We process official Pointnext Tech Care renewals for MSA 2060, MSA 2062, and legacy MSA 2050 SAN storage arrays, covering controllers, power supplies, and certified drives.
Can we co-term multiple HPE servers to renew on a single annual date?
Yes. Our Dubai technical team consolidates multiple server and storage serial numbers into a single co-termed agreement, synchronizing expiration dates for simplified corporate budgeting.
How quickly are renewed HPE Care Pack contracts activated in the vendor portal?
Once approved, official registration certificates are issued and linked to your HPE Support Center account within 2 to 3 business days.
Have an HPE serial number ready?
Share your ProLiant server or MSA storage serial numbers on WhatsApp for a fast official Pointnext Care Pack quotation for same-day turnaround.